Terms and Conditions
1. Why should I try Little Helpers?
Little Helpers is one of the first cleaning companies in Chicago to list our hourly rates online for comparison. We train all of our service
professionals locally – no one is brought in as a contractor. We use the most complete video training library in the industry. We’re
committed to safety, efficiency and affordable.
2. How much is the service and how does the billing work?
*Pricing: Little Helpers currently charges a rate of $30 per hour, per person for Maid Services. There is a transportation fee of $5 for
appointments in Chicago and $15 fee for appointments south of South Loop. If you’re moving from one home to another and request a
cleaning of either (Move/In or Move/Out service), the billing is $32, per hour, per maid. Depending on the size of the home/apartment, it
may not be possible to finish cleaning in the time allotted. If so, priority areas you requested will be cleaned first. If you would like to order
additional cleaning time, we recommend that you place your order in the late morning/early afternoon time frame, as these tend to be the
most open hours. Little Helpers has the right to adjust the price based on the actual cleaning and/or services performed. For example. If
you order a maid cleaning but you are having or just had home remodeling done, construction work, painting, etc. Little Helpers will
charge the construction cleaning rate of $35. per hour. When ever there is any kind of construction or renovations performed, there will
be a lot of dust whether the construction work was done in one or all of the rooms.
3. How can I schedule an appointment?
You can schedule your appointment on-line 24/7 or by calling during business hours to place your order over the phone. You can
choose to pay your bill by cash, check, credit card, or by Google Checkout. Little Helpers requires a valid credit card for all new
customers at the time you place your order or schedule an appointment. We understand how important it is to protect your identity – a
policy is available online at all times.
4. What if I don't feel comfortable giving my credit card information over the phone or the Internet?
To help protect your identity, we offer Google checkout and Paypal to keep your credit card information private. Google and Paypal do
not release identifiable information to Little Helpers and are considered to be extremely safe. Remember to always make sure that you’re
on a secured site by checking the address starts with HTTPS and there is a lock symbol in your browser.
5. How will our relationship work?
We depend on open communication and your candid evaluation of our service. If you are happy, tell a friend, if not, please tell us. Also,
let us know of ways we can serve you better. You may call, email or complete the feedback form on our website.
6. How can I select a regular maid for recurring services?
We all know that no one cooks like MOM, but mom can't cook like Emeril. It is all a matter of personal taste, preferences and opinions.
Each room can take anywhere from 20 to 60 minutes to clean depending on size and the amount of furniture. While all team members are
trained through the same program, they each have their own personal touches. You’re welcome to pick a specific maid that you prefer
above all others. Please feel free to view our prices or Cleaning Package.
7. Do you have contracts with discounted pricing?
We can offer contracts at a discounted price for residential and commercial clients with the option to cancel any time with no penalties. A
contract runs for 12 months, provided it is not canceled before that time. By providing your credit card number and doing business with
Little Helpers, you agree to accept all of Little Helpers policies, prices, terms, procedures for cancellation, rescheduling terms, terms and
conditions of Little Helpers' Satisfaction Guarantee as stated in writing on our website.
8. What happens if my appointment is canceled by Little Helpers?
We kindly ask clients to understand that we depend on people to provide our services. These workers, as we all do, sometimes become
ill, have emergencies or need to tend to unexpected situations with their families and children. Like all employers, despite our best efforts,
employees may need time away. During Holiday or winter snow periods, our cleaning staff is often scheduled for multiple jobs in a given
day. Should someone become ill or otherwise be unable to work, we attempt to juggle schedules or send supervisors into the field. We
regret that sometimes that is not enough to allow us to meet all scheduled appointments. When clients prefer certain cleaners and a
substitution is not possible, we will work to reschedule the preferred cleaner for the next available appointment time. If that is the case,
we contact our clients with as much notice as possible and (if possible) reschedule the appointment. In addition, a discount and credit is
offered for your next visit.
9. What happens if I can't be home during those hours? Can I give you a key?
Most of our clients are usually not home during normal business hours and typically like to come home to a clean house. Many clients
supply us with a key to their home or give us a code to enter through their garage. We really discourage having our customers hide the
key outside of the home for obvious security reasons. We have secure procedures for controlling keys to our customers' homes and
10. What will Little Helpers do in my home?
We are eager to customize our services to meet your unique needs and expectations. Our basic service includes dusting baseboards,
pictures, lamp-shades, knick-knacks, window sills, furniture and vacuuming throughout. Cupboard fronts are spot-cleaned, floors are
mopped and the kitchen and bathrooms are cleaned. For more detailed information or in-depth assistance consider reviewing our
packages. We will do our best to accommodate all of your cleaning needs.
11. At what time will the Little Helpers team be at my home?
We offer one-time, daily, weekly, bi-weekly and monthly service. Our normal work days are Monday through Sunday, 8:00 AM to 5:00
PM. Special hours may be arranged upon request. We will try our very best to be there at our scheduled time but please allow up to a 60
minute window period in case of bad weather.
12. Do I have to do anything before the cleaning?
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, important
documents, toys and other personal household items.
13. Am I potentially liable for worker's compensation insurance or taxes?
No. Many homeowners are not aware of their potential personal liability for work-related injury and social security taxes for independent
home-service workers. All liability issues fall under Little Helpers, so don't worry, we take care of this for you.
14. Do I need to provide any supplies or equipment?
For your convenience, equipment and supplies are provided by Little Helpers. We would be pleased to accommodate you should you
wish us to use your own preferred brands. Our cleaning products are environmentally friendly and are also available for purchase.
Please contact us for further information on purchasing our product line.
15. Do I need to mention that I have pets?
Little Helpers loves pets. However, all dogs small, medium and large must be confined, locked away or removed from the premises
before our employees can begin work. Due to insurance and liability reasons, we reserve the right to refuse to perform any services
until all pets are contained.
16. What time will you be at my home and what if you’re late?
We will try our very best to be there at our scheduled time, but please allow a 30- 60 minute window period. We never know what traffic
or weather conditions lay ahead due to rain or snow. When the city of Chicago has the Taste of Chicago, parades, bike-a-thons,
sporting events and other special big events, we all know, these events can create major traffic delays. On these days we ask to simply
schedule the appointment earlier (or later) in the day or to a different day. We recommend either dropping off keys to your home at our
local office or making the appointment 30 minutes earlier.
17. What if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
18. How many people will be cleaning?
Depending on your needs, the size of your home or business and staff availability, there may be an individual cleaner, or a team of 2, 3, 4
or even more. Little Helpers may substitute a worker or provide additional worker(s) to reduce the time spent on-site but will not change
the billing total. For example, if you are scheduled for one cleaner with a 3 hour time limit, we reserve the right to send two cleaners who
would complete the job in half the time at no additional charge to you.
19. What if something is damaged or broken by a maid?
We ask that you put away any fragile items and other valuables. For example, we recommend you personally clean such items as
wedding glasses, china, gift items, etc. We do our very best to not break or damage our client’s belongings, but accidents do happen. In
the event that our staff should break or damage an item, please notify our office within 24 hours. Little Helpers is not responsible for
damage due to faulty and/or improper use or installation of any item. All surfaces (i.e., marble, granite) are assumed sealed and ready to
be cleaned without causing them harm. Little Helpers assumes that all areas are ready and properly installed to be cleaned or worked on
by Little Helpers. (Example: Lets say there is a lose tile, but little helpers was not aware prior to the cleaning. If the tile falls off while
cleaning, little helpers is not responsible for the damage.)
20. What if I have to reschedule or cancel my appointment?
You must cancel or reschedule your appointment 36 hours in advance or you will be charged $30 per person on the order. We reserve
the right to charge all fees to the credit card on file. If we show up and are locked out, a $35 per person Lock out fee applies.
21. What if i am late to let the crew in the location?
If you are running late to let the crew in the location, we kindly ask for you to give us a call so Little Helpers can let the crew know that
you will be running late. Please be aware that if your appointment is a 1pm and your 15 minutes late, the clock starts at 1pm and you will
lose those 15 minutes. In most cases the crew has another appointment and has to stay on schedule.
Voted #1 Chicago's Best House Cleaner for 2006 & 2007 By Citysearch.
|4473 N. Elston Ave, Chicago, IL. 60630 - Main: 773-539-9410 Fax: 888-650-0792
|Keywords: Chicago maid services, chicago maids, maids in chciago, chicago house cleaning, house cleaning, maid,
house keepers, carpet cleaning, carpet shampoo, Handyman services, condo association cleaning, hallway cleaning,
construction cleaning, move in/out cleaning, office cleaning, janitorial services, Furniture Assembly Services
|Chicago Professional Cleaning Services, and More!
|Chicago maids, home cleaning, maid services
|Locally owned! We don't Sub-contract!
|Little Helpers, Inc. All rights reserved. Copyright © 2013