| FAQ |
1. How will our relationship work?
We know we must earn your continued patronage on each visit. We depend on open communication
and your candid evaluation of our service. If you are happy. Tell a friend, if not, please tell us. Also, let us
know of ways we can serve you better. You may call or email us, or complete the feedback form on this
website.
2. What happens if I can't be home during those hours? Can I give you a key? Most of our customers
are usually not home during normal business hours and typically like to come home to a clean house.
Many customers supply us with a key to their home or give us a code to enter through their garage. We
really discourage having our customers hide the key outside of the home for obvious security reasons.
We have secure procedures for controlling keys to our customers' homes and businesses.
3. What will Little Helpers do in my home?
We are eager to customize our services to meet your unique needs and expectations. Our basic service
includes dusting baseboards, pictures, lamp-shades, knick-knacks, window sills, furniture, and
vacuuming throughout. Cupboard fronts are spot-cleaned, floors are mopped and the kitchen and
bathrooms are cleaned. For more detailed or in-depth assistance consider our extensive package or
customized cleaning options. We will do our best to accommodate all of your cleaning needs.
4. At what time will the Little Helpers team be at my home?
We offer one-time, daily, weekly, bi-weekly and monthly service. Our normal work days are Monday
through Saturday 8:00 a.m. – 5 p.m. Special hours may be arranged upon request. We will try our very
best to be there at our scheduled time but please allow a 60 minute window period. We never know what
traffic or weather conditions lie ahead. Thank you for your understanding.
5. Do I have to do anything before the cleaning?
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up
extraneous clothing, important documents, toys and other personal household items.
6. What if something is damaged when my home is cleaned?
We treat your home or office with the greatest of care; however, should damage or breakage occur while
we are cleaning your home, we will make every effort to have the item repaired or replaced. Insurance
claims will be filed when appropriate.
7. Am I potentially liable for worker's compensation insurance or taxes?
Many homeowners are not aware of their potential personal liability for work-related injury and social
security taxes for independent home-service workers. All liability issues fall under Little Helpers, so don't
worry, we take care of this for you.
8. Do I need to provide any supplies or equipment?
For your convenience, equipment and supplies are provided by Little Helpers. We would be pleased to
accommodate you should you wish us to use your own preferred brands. Our cleaning products are
environmentally friendly and are also available for purchase. Please contact us for further information on
purchasing our product line.
9. Do I have to be home when the team comes?
Most of our customers are not. For security reasons, only the professionals who clean your home have
access to the keys. For added security, keys are coded individually and cross-referenced separately. If
you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you
may incur a lock-out charge. We do ask to have the location free of other crew members working on-site
during the same time of the cleaning. Our satisfaction guarantee does not apply when other workers are
on-site during cleaning.
10. What if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule
your service.
11. How and when do I pay for my cleaning?
You pay at the time of your service. If you are not going to be home during or after your cleaning, you can
leave a check or cash for our crew to collect. We accept cash, credit cards and personal checks. We also
can accept credit cards through Google Checkout.
12. How many people will be cleaning?
Depending on your needs, the size of your home or business and staff availability, there may be an
individual cleaner, or a team of 2, 3, 4 or even more. Little Helpers may substitute a worker or provide
additional worker(s) to reduce the time spent on-site. For example, if you are scheduled for one cleaner
with a 3 hour time limit, we reserve the right to send two cleaners who would complete the job in half the
time at no additional charge to you.
13. Could the price change for any reason?
We provide quotes based on the information provided at the time of order placement. If the actual
condition is other then what was represented ,or if other services are rendered, additional charges may
apply.
14. What if I need to cancel or re-schedule?
Please see our Policies page.
We know we must earn your continued patronage on each visit. We depend on open communication
and your candid evaluation of our service. If you are happy. Tell a friend, if not, please tell us. Also, let us
know of ways we can serve you better. You may call or email us, or complete the feedback form on this
website.
2. What happens if I can't be home during those hours? Can I give you a key? Most of our customers
are usually not home during normal business hours and typically like to come home to a clean house.
Many customers supply us with a key to their home or give us a code to enter through their garage. We
really discourage having our customers hide the key outside of the home for obvious security reasons.
We have secure procedures for controlling keys to our customers' homes and businesses.
3. What will Little Helpers do in my home?
We are eager to customize our services to meet your unique needs and expectations. Our basic service
includes dusting baseboards, pictures, lamp-shades, knick-knacks, window sills, furniture, and
vacuuming throughout. Cupboard fronts are spot-cleaned, floors are mopped and the kitchen and
bathrooms are cleaned. For more detailed or in-depth assistance consider our extensive package or
customized cleaning options. We will do our best to accommodate all of your cleaning needs.
4. At what time will the Little Helpers team be at my home?
We offer one-time, daily, weekly, bi-weekly and monthly service. Our normal work days are Monday
through Saturday 8:00 a.m. – 5 p.m. Special hours may be arranged upon request. We will try our very
best to be there at our scheduled time but please allow a 60 minute window period. We never know what
traffic or weather conditions lie ahead. Thank you for your understanding.
5. Do I have to do anything before the cleaning?
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up
extraneous clothing, important documents, toys and other personal household items.
6. What if something is damaged when my home is cleaned?
We treat your home or office with the greatest of care; however, should damage or breakage occur while
we are cleaning your home, we will make every effort to have the item repaired or replaced. Insurance
claims will be filed when appropriate.
7. Am I potentially liable for worker's compensation insurance or taxes?
Many homeowners are not aware of their potential personal liability for work-related injury and social
security taxes for independent home-service workers. All liability issues fall under Little Helpers, so don't
worry, we take care of this for you.
8. Do I need to provide any supplies or equipment?
For your convenience, equipment and supplies are provided by Little Helpers. We would be pleased to
accommodate you should you wish us to use your own preferred brands. Our cleaning products are
environmentally friendly and are also available for purchase. Please contact us for further information on
purchasing our product line.
9. Do I have to be home when the team comes?
Most of our customers are not. For security reasons, only the professionals who clean your home have
access to the keys. For added security, keys are coded individually and cross-referenced separately. If
you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you
may incur a lock-out charge. We do ask to have the location free of other crew members working on-site
during the same time of the cleaning. Our satisfaction guarantee does not apply when other workers are
on-site during cleaning.
10. What if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule
your service.
11. How and when do I pay for my cleaning?
You pay at the time of your service. If you are not going to be home during or after your cleaning, you can
leave a check or cash for our crew to collect. We accept cash, credit cards and personal checks. We also
can accept credit cards through Google Checkout.
12. How many people will be cleaning?
Depending on your needs, the size of your home or business and staff availability, there may be an
individual cleaner, or a team of 2, 3, 4 or even more. Little Helpers may substitute a worker or provide
additional worker(s) to reduce the time spent on-site. For example, if you are scheduled for one cleaner
with a 3 hour time limit, we reserve the right to send two cleaners who would complete the job in half the
time at no additional charge to you.
13. Could the price change for any reason?
We provide quotes based on the information provided at the time of order placement. If the actual
condition is other then what was represented ,or if other services are rendered, additional charges may
apply.
14. What if I need to cancel or re-schedule?
Please see our Policies page.
| Little Helpers, Inc. All rights reserved. Copyright © 2005, 2006, 2007, 2008 |
4201 N. Elston Ave. Chicago, IL. 60618 - Main: 773-539-9410 Fax: 775-539-9419 - e-mail: info@littlehelpersllc.com
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| Little Helpers, Inc. All rights reserved. Copyright © 2005, 2006, 2007, 2008 |
| 4201 N. Elston Ave. Chicago, IL. 60618 - Main: 773-539-9410 |
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773-539-9410
773-539-9410
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| Voted #1 Chicago's Best House Cleaner for 2006 and 2007 By CitySearch. |
| Professional Personal Services |